This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
You do not have to give any reason for cancellation. However, a brief explanation in writing by email will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging, unused, unopened to us and/or our supplier (or any other UK address specified by us). Return delivery will be at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, resulting in damage or deterioration, we will charge you for the reduction in value.
We reserve the right not to replace any item that has been used (unless faulty), as we will deem this acceptance of the goods.
We will not be held liable for damaged or lost deliveries.
We are not liable for any loss of earnings due to late, incorrect or lost deliveries.
We reserve the right to refuse replacements on any items reported as damaged on arrival/delivery to us outside of two working days.
There are some goods you can't return if you simply change your mind, including;
CDs, DVDs or software if you've broken the seal on the wrapping
perishable and other items that deteriorate rapidly such as food and flowers
tailor-made or personalised goods
underwear and earrings
This cancellation policy does not affect your legal rights - for example if goods are faulty or misdescribed.
Handmade Disclaimer
Many of the products we offer are individually handmade, handcrafted or made of a natural material such as but not limited to wood, metal, stone, granite, marble, soap, wax. As a result, products will have subtle variations from one piece to the next, caused by variations in the material used as well as the handcrafting.
The images, descriptions and measurements you will find on our site have been used to best portray the products we sell. We must advise that although we try our utmost to remain completely open and honest, the information due to the nature of our products cannot be 100% accurate. We like to celebrate the unique nature of each and every single product we offer. As well as the desirability that goes with the knowledge that you are buying a one-off, small batch or handcrafted item. However, if you do have any questions or queries regarding a specific product please feel free to get in touch with us.
Faulty Goods Guarantee
If there is a problem with the items ordered; please notify us by email or in writing providing details of the problem. In addition, where required/requested you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either an indicative digital image is supplied by the customer, or the original goods have been returned and checked. The cost of returning goods to us is your responsibility. If the goods are not faulty, we will return them to you, however, you will be required to cover our reasonable postage costs.
Within an agreed time-scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund of the items under the warranty claim.
Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
We are unable to guarantee an exact colour match due to the nature of many of the products we offer as they are handmade not mass produced.
See our full T's & C's for further information [Click]
E&OE
Errors and omissions accepted.
